Your Ultimate Solution for Hassle-Free Water Quality
No testing, no safety!
Safe water starts with testing. Filken cares for your family's water quality!
Water Quality Testing
Result & Certificate
One flat rate, Total peace of mind.
For the life of your water system
Filken ai-CARES is a subscription protection plan that covers filter replacements, maintenance visits, water quality tests, and on-site support — all for one simple monthly fee. No surprises. No hidden costs.
What is included?
How it works:
Simply start from day one
* Minimum Contract Period 36 Months (3 Years)
* Lifetime Warranty is valid exclusively during the period of an active and fully paid subscription. Benefits will be suspended upon
cancellation or payment default.
Inspection steps for Outdoor Filter :
1. Water Pipe Blockage Inspection
Detect blockages and piping interfaces with a high probability of leaking to avoid affecting subsequent problems.
2. Water Leakage Blockage Inspection
Avoid water leakage in non-direct contact areas that may affect the normal operation of the water filter.
3. Appearance Cleaning Service
Clean the filter housing and piping
4. Water Filter Maintenance Service
Backwash and flush the dirty impurities inside the filter element.
5. Smart+ System Check Service
Check whether the Smart+ system is still running normally or the app is recording all operation processes normally.
6. Water Quality Test
Water quality testing: water pH value, chlorine testing, turbidity NTU testing, water pressure testing to ensure safe and hygienic water use and obtain clean water.
7. Water Quality Sticker
The water quality is recorded on a sticker, which is directly attached to the outdoor water filter for customers to view the record.
8. Maintenance Guidance Service
Explain the basic operation of the water filter to the customer again to ensure that the customer understands the process.
9. Filken CARE+ Certificate Report
Filken will prepare another official certificate, including a more understandable report for water quality and send it to customer as a reminder of the next maintenance service date.
DID YOU KNOW?
Your indoor water dispenser is a daily convenience, delivering clean, refreshing water for drinking, cooking, and more. But even the best dispensers rely on one critical component to keep water safe: the filter.
What many people don’t realize? Most indoor water dispenser filters have a maximum lifespan of just 12 months—and ignoring this timeline can put your water quality (and health) at risk.
What Does Your Water Dispenser Filter Do?
First, let’s break down its job: Your filter works tirelessly to trap and remove common contaminants in tap water, including:
- Sediment (dirt, sand, or rust particles that make water cloudy)
- Chlorine (which causes that “chemical” taste or smell)
- Heavy metals (like lead, mercury, or copper, which can leach from pipes)
- Microorganisms (in some models, filters target bacteria or algae to prevent growth)
Over time, these impurities build up in the filter. Think of it like a sponge—once it’s full, it can’t absorb more. After 12 months, even a “high-performance” filter reaches this saturation point.
The good news? Keeping your water safe and your dispenser running smoothly doesn’t have to be a chore. Replacing your filter on time is the single best way to protect your water quality—and we’re here to take the guesswork out of every step of maintenance with our aiCARES.
When You Choose FILKEN aiCARES for Maintenance: We Check Everything (Not Just the Filter)
We know maintenance isn’t just about replacing one part—it’s about making sure your entire dispenser works as it should, so you never have to worry about unexpected issues. That’s why every time you trust us with your filter replacement or routine check-up, we include a comprehensive inspection of your dispenser, covering:
FPS 15-PointCheck for Indoor Water Dispenser:
1. Testing of Water Dispenser Hot/Cold Function
Check the cold & hot water function to make sure the water dispenser is working properly.
2. Check Child Lock Safety Button
Check the child safety lock to make sure function work properly and prevent children from getting scald in accident.
3. Check the Water Tap
Checking water tap to confirm component no loose and work properly.
4. Check Power Point & Switch Off
Turn off electric and water dispenser to avoid electrocution, electric shock and water dispenser failure.
5. Check & Replace RO Tube
Replace old RO tube to keep water fresh and check RO tube after the replacement.
6. Remove Old Filter & Clean The New Filter Set
Remove the old filter and washing new filter set. (Hit the filter to deep clean carbon inside filter).
7. Clean & Check Water Tank
Wear the gloves to clean water tank. Check water tank after cleaned.
8. Steam Sterilization for Water Tank & Water Tap
Using steam machine to steam sterilization for water tank & water tap.
9. Install New Filter Set
Install new filter set into water dispenser.
10. Check Filter Connector
Check filter connector to avoid leakage.
11. Check Hot & Cold Switch
Make sure the power supply is functioning properly.
12. Check Float Ball & Other Accessories
Check water dispenser float ball to confirm function work properly.
13. Water Quality Test- PH Test/Chlorine Test/Hydrogen Test
Water quality testing is essential to ensure the pH, chlorine and hydrogen levels of your water so that any issues can be monitored and resolved in a timely manner.
14. Check for Water Leaks
Check around and check inside water dispenser.
15. Update Records on Service Card
By following the steps, maintain accurate and current service records to provide uptime and reliable service to each customer or piece of equipment.
Common FAQs
Filken CARE+ is designed to be compatible with most Filken Smart Outdoor Filter models. However, if you have an older or specialized model, please contact our customer support team to confirm compatibility. We strive to provide comprehensive support for all our customers’ filtration systems.
Ensure the Health and Safety of Your Family Are Top Priorities
By Opting for Filken’s House Water Filter Service.
Invest in a Filken house water filter system for a healthier, sustainable lifestyle. Filken offers advanced purification, but our care extends beyond purchase with outstanding after-sales service. We're dedicated to maintaining your clean, safe water supply. Trust us as your partner in Malaysia for a healthy home.
Contact us now to transform water quality and experience our top-notch after-sales care. Enjoy pure water with Filken's solutions.
