FILKEN Loyalty Care

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Filken Loyalty Care

Enjoy Loyalty Care

of peace of mind when you but the FILKEN Pure Protect Plan

Our experts understand how everything works together and can help resolve most issues in a single conversation.

More Care, Less Worries

Toll FREE 1700-81-5006

Additional Protection to Your Appliances, Use at Ease Without Worries

RM39

12-months + 24-months warranty

  • Priority access to technical support
  • 48 (24) Hours official professional service team standby for you
  • Zero charges coverage, saving on repair cost
  • Door to door service
  • 100% FILKEN genuine product accessories
  • 30 Days 100% money back guarantee

In warranty service

The defect or failure occurred when using in normal condition in warranty period. You can even get local on-site repair service around Malaysia and Singapore. Warranty claim access by serial number.

Warranty Policy Term and Conditions

for Outdoor Water Filter:

Filken outdoor water filter stainless steel casing is backed by a 10 years warranty that covers manufacturing defects and malfunctions under normal use. The warranty period typically extends for one to three years from the date of purchase, depending on the specific model.

During the warranty period, we will repair or replace any defective parts or the entire unit at our discretion, free of charge. The decision to repair or replace will depend on the nature and severity of the defect.

The warranty does not cover damages caused by improper installation, misuse, neglect, accidents, unauthorized modifications, or any other circumstances beyond normal usage. It also does not cover regular maintenance, such as filter replacements, which are the responsibility of the user.

To file a warranty claim, you must provide proof of purchase, such as a valid receipt or invoice. Contact our customer support team through the provided channels to initiate your claim. Our representatives will guide you through the claim process, which may involve returning the defective unit or parts for inspection.

The warranty is applicable only to the original purchaser and is non-transferable. It is limited to the repair or replacement of the product or defective parts and does not cover any indirect or consequential damages.

Repairs required outside the warranty period or for damages not covered by the warranty will be subject to charges. We will provide an estimate of the repair cost before proceeding with any non-warranty repairs.

We reserve the right to modify or terminate the warranty policy at any time. Any changes made will not affect the warranty coverage for products purchased prior to the modification or termination.

Compensation for damage caused by our faulty product is generally limited to the value of the product the customer purchased. This means that if a product malfunctions and causes damage, the customer would typically be eligible for compensation maximum capped to the purchase price of the product, rather than being entitled to additional compensation for any consequential damages or losses incurred.

for Indoor Water Filter:

Filken offers one year warranty for our indoor water dispenser, covering manufacturing defects and malfunctions that occur during normal usage. The warranty period is typically one year from the date of purchase.

During the warranty period, we will repair or replace any defective parts or the entire unit at our discretion, free of charge. The decision to repair or replace will depend on the nature and severity of the defect.

The warranty does not cover damages caused by misuse, neglect, accidents, unauthorized modifications, or any other circumstances beyond normal usage. It also does not cover consumable parts, such as filters, which are subject to regular replacement.

To initiate a warranty claim, you must provide proof of purchase, such as a valid receipt or invoice. Contact our customer support team through the provided channels to register your claim and receive further instructions. You may need to return the defective product or parts for inspection or provide supporting evidence, as requested by our representatives.

The warranty is applicable only to the original purchaser and is non-transferable. It is limited to the repair or replacement of the product or defective parts and does not include any compensation for indirect or consequential damages.

 The warranty is applicable only to the original purchaser and is non-transferable. It is limited to the repair or replacement of the product or defective parts and does not include any compensation for indirect or consequential damages.

We reserve the right to modify or terminate the warranty policy at any time. Any changes made will not affect the warranty coverage for products purchased prior to the modification or termination.

Compensation for damage caused by our faulty product is generally limited to the value of the product the customer purchased. This means that if a product malfunctions and causes damage, the customer would typically be eligible for compensation maximum capped to the purchase price of the product, rather than being entitled to additional compensation for any consequential damages or losses incurred.

 

A professional water treatment company, specializes in supplying water filter and water dispenser, as well as providing professional water purification service.

ⓒ Filken. 2014 | All right reserved.

Careline
1700-81-5006

Mail
sales@filken.com

ⓒ Filken. 2014 | All right reserved.

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