a. In general, domestic shipments are in transit for 2 – 7 days.
b. Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
c. For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
d. If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
e. If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
f. Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
g. If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
h. If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
i. Parcels are insured for loss and damage up to the value as stated by the courier.
j. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.